Frequently Asked Questions City99

The minimum age to register and play at City99 is 18 years old. This is a mandatory legal requirement that all players must comply with. City99 enforces strict age checks during the KYC identity verification process. If a player is found to be underage, their account will be terminated immediately and all funds will be returned to the original payment method.

No, each individual is only permitted to hold one city99 account. Registering multiple accounts is a violation of the platform's terms and conditions. If a player is found to hold more than one account, all associated accounts risk being terminated and any wins or bonuses obtained may be voided. If you have an existing old account and are unable to access it, please contact our support team for account recovery assistance.

KYC, or "Know Your Customer", is a standard identity verification process in the financial and online gaming industry. City99 requires KYC to ensure the safety of all players, prevent fraud, and comply with platform regulations. You will need to submit a copy of a valid national ID or passport, along with proof of your current address. The KYC review process is typically completed within 24 to 48 hours, and once verified, you will enjoy higher deposit and withdrawal limits.

To change your password, log in to your city99 account and go to the "Account Settings" or "Profile" section. Select the "Change Password" option, enter your current password, then type your new password and confirm it once more. Click save and the changes will take effect immediately. If you have forgotten your current password, use the "Forgot Password" function on the login to set a new password via email.

City99 accepts a range of deposit methods for the convenience of Malaysian players. These include direct bank transfers via major local banks such as Maybank, CIMB, RHB, Public Bank, and Hong Leong Bank. You can also use popular e-wallets including Touch 'n Go eWallet, GrabPay, and Boost. All deposit transactions are processed in real time, typically within just a few minutes.

The minimum deposit at City99 is RM30 for most payment methods. The maximum limit depends on your chosen method and account verification level. Accounts that have completed KYC verification enjoy higher deposit limits. For exact limits by payment method, please refer to the deposit section in your account after logging in.

Deposits via direct bank transfer and e-wallets are typically credited to your City99 account within 1 to 5 minutes. In rare cases due to technical issues on the bank's end, it may take up to 30 minutes. If your deposit has not been credited after 1 hour, please contact our support team via live chat with your transaction proof for an immediate review.

City99 does not charge any additional fees on deposit transactions. You only need to pay the amount you wish to deposit, with no deductions or hidden charges from City99. However, some banks or e-wallet providers may apply their own transaction fees in accordance with their respective policies — this is beyond City99's control.

To make a withdrawal, log in to your city99 account and go to the "Withdrawal" section in the account menu. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm your bank account or e-wallet details. Click "Submit Request" and city99 will process your request within the specified timeframe. You can check the status of your withdrawal at any time under your transaction history. For further guidance, visit the Withdrawal page.

City99 processes withdrawal requests within 15 minutes to 3 hours for fully verified accounts. Withdrawals to local bank accounts are typically completed within 1 to 3 hours on business days. E-wallet withdrawals are faster, usually within 15 to 30 minutes. Requests submitted on weekends or public holidays may take slightly longer depending on bank operating hours.

The minimum withdrawal amount at City99 is RM50 for most payment methods. The maximum daily withdrawal limit depends on your account level — standard accounts have different limits compared to VIP accounts, which enjoy higher daily withdrawal limits. Please ensure you have met the wagering requirements of any active bonus before submitting a withdrawal request to avoid any processing issues.

Wagering requirements refer to the number of times you must wager the bonus amount before the funds from that bonus can be withdrawn as cash. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must place bets totalling RM2,000 before the bonus funds can be withdrawn. The exact wagering requirements for each bonus are clearly stated in the respective bonus terms on the Promotions.

Generally, only one active bonus is allowed at a time at city99. You must complete the wagering requirements of your current bonus before claiming a new one. However, certain special promotions such as cashback and VIP reward points run concurrently with your main bonus. Please check the terms of each promotion for more details, or contact customer support if you are unsure.

City99 offers an extensive game library spanning several main categories. In the Slots, featuring over 500 titles from the world's leading providers. The Casino also offers Live Casino games with real dealers, including Baccarat, Blackjack, Roulette, and Dragon Tiger. For sports fans, the Wagering covering major leagues from around the world. Explore all options at Game Lobby page.

Yes, city99 is fully optimised for mobile devices. You can access all games and platform features directly through the web browser on your Android or iPhone smartphone without needing to download a separate app. The city99 website uses responsive design technology to ensure a perfect display on every screen size. The mobile gaming experience is on par with the desktop version in terms of graphics quality and gameplay smoothness.

All games at city99 use certified Random Number Generator (RNG) technology that is independently audited by third parties. This ensures every slot spin, every card hand, and every game outcome is completely random and free from any form of manipulation. city99 operates under a valid licence and complies with international game fairness standards to give all players full confidence.