Terms and Conditions city99 —
The Complete Guide for Malaysia Users

01. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and City99 ("Platform", "We"). These Terms govern the use of all services, games, and features offered through the City99 platform at https://city99.vu.

By accessing our website, registering an account, making a deposit, or using any part of the city99 platform, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy, which is incorporated as part of this agreement.

If you are using the platform on behalf of an organization or third party, you represent that you have the authority to bind that entity to these Terms. city99 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically.

02. Account Eligibility

To register and use City99 services, you must meet all of the following eligibility requirements without exception:

• Minimum age: You must be at least 18 years old or older. City99 strictly prohibits individuals under the minimum age from registering or using this platform under any circumstances.
• Geographic location: You must access our platform from a jurisdiction where online gambling is legal or not explicitly prohibited. It is solely your responsibility to ensure compliance with your local laws.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and must not be restricted by any local laws or regulations from using this service.
• One account only: Each user is only permitted to hold one active account. Registering multiple accounts is a serious violation of these Terms and may result in the cancellation of all associated accounts.
• Non-city99 staff: Staff, business partners, immediate family members of staff, or parties associated with city99 operations are not permitted to create player accounts.

03. Registration & Account

During the registration process, you are required to provide accurate, current, and complete information. city99 conducts a comprehensive Know Your Customer (KYC) process to ensure the safety of all players and regulatory compliance.

• Accurate information: All information you provide during registration — full name, date of birth, phone number, email address, and payment information — must be truthful and accurate as per your official documents.
• Password security: You are fully responsible for keeping your account password confidential. city99 recommends using a strong password containing a mix of uppercase letters, lowercase letters, numbers, and symbols.
• Account activity: You are responsible for all activity that occurs on your account. If you suspect unauthorized access, contact our support team immediately.
• Update information: Any changes to your personal information must be updated in your account immediately. city99 is not responsible for issues arising from outdated information.
• Identity verification: Prior to your first withdrawal or when requested, you are required to submit valid identity verification documents including a national ID, passport, or other accepted related documents.

04. Deposits & Withdrawals

City99 offers a variety of popular deposit and withdrawal methods in Malaysia, including FPX banking, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All transactions are conducted in Malaysian Ringgit (MYR) with no currency conversion fees.

• City99 does not accept deposits from third-party accounts. The payment method you use must be in your own name and verified on your city99 account.
• Withdrawals may only be made to a bank account or e-wallet that has been registered and verified in your city99 account.
• City99 reserves the right to request a full KYC review before processing any withdrawal. Withdrawal requests may be held until the verification process is complete.
• If there is an active bonus in your account, the relevant bonus wagering requirements must be met before a withdrawal is permitted.
• City99 reserves the right to decline or delay withdrawals if any suspicious activity or breach of these Terms is detected.

05. Bonuses & Promotions

City99 offers a wide range of exciting bonuses and promotions, including welcome bonuses, daily cashback, weekly rebates, and a VIP program. Each promotion is subject to its own specific terms, but the following general rules apply to all offers:

• Wagering requirement: Every bonus carries a wagering requirement that must be met before winnings from that bonus can be withdrawn. Wagering requirements are stated in the terms of each promotion.
• One bonus only: Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Validity period: All bonuses have a set validity period. Unused bonuses and associated winnings that are not utilized within this period will be automatically forfeited.
• Abuse prohibition: Any attempt to abuse or exploit the city99 bonus system — including opening multiple accounts to claim bonuses — will result in cancellation of all bonuses and possible account closure.
• city99's discretion: city99 reserves the right to modify, suspend, or withdraw any promotion at any time with or without prior notice.

06. Game Rules

All games offered at city99 — including slots, live casino, sports betting, poker, and table games — have their own rules that must be followed. The following are general rules applicable across the platform:

• All game results are final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption during gameplay that prevents a game session from being completed, city99 will restore the game to a fair state based on our server records.
• City99 uses Random Number Generator (RNG) technology independently verified by a third-party body to ensure the fairness of all games. Every game outcome is completely random.
• The use of automated assistance software, bots, or any tool that provides an unfair advantage is strictly prohibited and may result in account closure and forfeiture of all balances.
• The minimum and maximum betting limits for each game are displayed within the respective game interface.

07. Player Conduct

City99 is committed to a safe, fair, and enjoyable gaming environment for all users. The following are strictly prohibited on our platform:

• Fraud, money laundering, or any illegal activity conducted using the city99 platform.
• Use of false information during registration or the KYC process.
• Collusion between players to gain an unfair advantage in games.
• Any attempt to hack, disrupt, or compromise the security of the city99 system.
• Use of abusive, threatening, or offensive language toward support staff or other players.
• Sharing your account login credentials with others or allowing third parties to use your account.

08. Account Suspension & Closure

City99 reserves the right to suspend or close any player's account without prior notice if:

• A violation of any section of these Terms has occurred.
• Players suspected of involvement in fraudulent activity, money laundering, or other illegal activities.
• Player fails to provide the requested identity verification documents within the specified timeframe.
• A request has been received from a relevant legal authority or regulatory body.
• The player's account has been inactive for more than 12 consecutive months.

If your account is closed due to a breach of the Terms, city99 reserves the right to forfeit all bonuses and bonus winnings. For accounts closed for other reasons, valid cash balances (after deducting any bonuses) will be returned to the player once the verification process is complete.

09. Privacy & Data Protection

City99 is committed to protecting the privacy and security of your personal data. The collection, use, and protection of your data are governed by our Privacy Policy which forms part of these Terms.

• Your personal data is collected solely for the purposes of service delivery, identity verification, and regulatory compliance.
• All personal data is stored on servers protected with banking-grade 256-bit SSL encryption.
• City99 will not sell or disclose your personal data to third parties for marketing purposes without your explicit consent.
• In certain circumstances, city99 may be required to share information with relevant authorities as required by law.

10. Responsible Gaming

City99 takes problem gambling very seriously. We provide a range of tools and resources to help players manage their gaming activity:

If you feel that gaming is beginning to have a negative impact on your life, please contact our support team or visit the Responsible Gaming for more information and available support resources.

11. Limitation of Liability

To the extent permitted by applicable law, City99 shall not be liable for any loss or damage arising from:

• Service disruptions due to scheduled or unplanned system maintenance.
• Loss or damage resulting from unauthorized or unsanctioned use of the platform.
• Valid game results even when they are unfavorable to the player.
• Inability to access the platform due to internet disruptions or issues with the player's device.
• Incorrect information provided by the player during registration or the KYC process.

City99's maximum liability to any player under any circumstances is limited to the net deposit amount made by that player in the 30 days prior to the claim being raised.

12. Amendment of Terms

City99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes take effect immediately upon publication on this website. The "Updated" date at the top of this document indicates when these terms were last modified.

Your continued use of the city99 platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with any amendments, you must stop using our platform and close your account.

For any enquiries regarding these Terms and Conditions, please contact the City99 customer support team via live chat, available 24/7 within the platform. We are committed to providing clear and satisfactory responses to every question you raise.