At City99, we believe that a great gaming experience starts with having the right controls in place. We provide a wide range of tools and resources to help every player game safely, responsibly, and within their own limits.
City99 is more than just a gaming platform — we are a community of players who value the well-being of our members. From day one, our primary goal has been to ensure that every player can enjoy a fun gaming experience without it becoming a burden in their daily lives.
We understand that gambling, like many other forms of entertainment, can become addictive for some individuals. That is why City99 invests seriously in its responsible gaming programme — not because we are required to, but because we genuinely care about our players. The control tools we provide are not just add-on features; they are a core part of our platform.
Our approach is straightforward: give players full control over their gaming experience, provide clear and easy-to-understand information, and ensure help is always available whenever it is needed. Gaming should be a source of enjoyment, not stress.
Remember: Gaming at city99 is for entertainment purposes only. Never bet with money you cannot afford to lose, and always set your limits before starting a gaming session.
Treat every bet as an entertainment expense, not an investment or a source of regular income.
Set time and money limits before starting a session. Stick to those limits without compromise.
If you experience a loss, stop and take a break. Chasing losses almost always leads to even greater losses.
Make sure gaming does not interfere with your family responsibilities, work, or essential financial needs.
Asking for help is a sign of strength. The city99 team and support organisations are always ready to assist you.
All these tools are available directly in your account panel — free, easy to use, and effective immediately.
Set the maximum daily, weekly, or monthly deposit amount you can load into your account. Once a limit is set, our system will automatically reject any deposit that exceeds it. You may lower your limit at any time, but increasing it requires a 24-hour waiting period for your safety.
Set a maximum duration for each of your gaming sessions — whether 30 minutes, 1 hour, 2 hours, or a custom limit based on your needs. When the time limit is reached, the system will display a warning notification and ask you to confirm whether you wish to continue or stop. This feature helps you stay aware of the time you spend.
Set the maximum loss amount you are willing to absorb in a day, week, or month. Once the loss limit is reached, your account will be automatically blocked from placing any new wagers until the limit period expires. This ensures your losses never exceed what you have planned for.
Need a short break from the platform? Activate cool-off mode for a period of 24 hours, 3 days, 7 days, or 30 days. During this period, you will not be able to log in to your account or place any wagers. Your account balance remains safe and can be reclaimed once the break period ends.
A stronger option for those who need an extended break. Self-exclusion can be set for 6 months, 1 year, 3 years, or permanently. During this period, your account will be fully blocked and your name will be listed in the prevention system to stop any new account registrations. This is the most decisive measure we provide.
You can choose to opt out of all promotional notifications, bonus offers, or marketing communications that may encourage you to play more. This option is available in your account settings and takes effect immediately. We will not send you any promotional offers for as long as this option is active.
All city99 responsible gaming tools are easily accessible directly from your account panel. No need to contact customer support — everything can be done on your own in just a few minutes.
Access your City99 account using your registered username and password.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming".
Select the type of limit you wish to set — deposit, time, loss, cool-off, or self-exclusion.
Enter the limit value or duration that suits your needs and confirm your selection.
All limits set will take effect immediately and cannot be increased within 24 hours.
Important reminder: Reducing limits or activating self-exclusion takes effect immediately. Increasing limits or ending self-exclusion early requires review by the city99 team and is subject to a waiting period to protect your best interests.
The city99 support team is available around the clock via live chat on the platform. If you feel that gaming is beginning to affect your life, reach out — we are here to listen and help without any judgement.
City99 conducts thorough age verification during the KYC process. Any account suspected of belonging to an individual under 18 years of age will be suspended immediately until verification is completed. We do not compromise on this.
The city99 system automatically monitors gaming patterns. If the system detects a sudden change in your betting habits that may indicate a problem, our team will proactively reach out to offer support.
Access detailed reports on your gaming history, including total time spent, amounts wagered, wins, and losses. This information helps you make more informed decisions about your playing habits.
Gambling problems rarely appear out of nowhere. They typically develop gradually and can affect individuals from all walks of life. Recognising the early warning signs is the single most important first step toward getting help.
If you recognise two or more of the following signs in yourself or someone you know, it may be time to reassess your relationship with gaming and seek appropriate support.
Acknowledging a problem takes courage. city99 will not penalise you for seeking help — on the contrary, we will make every step of your recovery as easy as possible.
Answer these questions honestly. There are no right or wrong answers — this is a tool to help you understand your own relationship with gaming.
This is known as tolerance — the need for a higher "dose" to achieve the same effect, one of the earliest signs of addiction.
Feeling ashamed or guilty about your gambling habits is a sign that deep down you may sense something is wrong.
Obsessive thoughts about gambling that disrupt your focus on work, family, or other daily activities are a serious warning sign.
Accumulated debt from gambling, the need to borrow money, or the inability to meet financial responsibilities are critical warning signs.
Continuing to gamble despite the emotional distress it causes suggests that self-control may already be compromised and intervention is needed.
The inability to control gambling habits despite sincere efforts is one of the clearest signs that professional help is needed.
If you answered "yes" to two or more of the questions above, we strongly encourage you to reach out to the city99 support team or the professional assistance organisations listed below. Help is available and recovery is possible.
Answers to the most frequently asked questions from City99 players about responsible gaming and the control tools we provide.
Follow these simple guidelines to keep every gaming session at City99 enjoyable and firmly in your control.
Register your City99 account today and access all our responsible gaming control tools for free. Play smart, play safe, and enjoy every moment with peace of mind.