City99 takes our responsibility to protect every player's personal data seriously. This document clearly explains how we collect, use, store, and protect your information as a user of our platform.
Six core principles that guide how we handle your personal data at all times.
All data transmitted between your browser and city99 servers is protected with 256-bit SSL encryption. Sensitive information such as banking details and passwords cannot be read by any third party during transmission.
Your deposit records, withdrawal history, and game history are stored in a closed system accessible only to you and authorized city99 security personnel.
You have the full right to access, update, or request deletion of your personal data at any time. City99 respects these rights and processes all requests within the stipulated timeframe.
City99's automated monitoring system detects suspicious activity in real time. Any unauthorized access attempt on your account will be blocked and you will be notified immediately.
City99 complies with Malaysia's Personal Data Protection Act (PDPA) and all applicable related legislation. All data collection and usage processes are carried out in accordance with established legal guidelines.
Your personal data is stored in high-standard data centres with strict physical and digital access controls. Data backups are performed regularly with full encryption to ensure continuous protection.
Important Note: This Privacy Policy applies to all users of the City99 platform at https://city99.vu. By using our services, you agree to the terms set out in this document. Please read carefully before registering an account.
City99 ("we", "Platform") is an online gaming and betting platform fully committed to protecting the privacy and personal data security of its users. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use the City99 platform.
We understand that your trust in our platform depends not only on the quality of the games and services we offer, but also on how we handle your sensitive information. For this reason, we ensure that every aspect of your personal data handling is carried out with full responsibility, transparency, and in compliance with applicable laws in Malaysia.
This Privacy Policy is part of Terms and Conditions City99. By registering an account or using any of our services, you confirm that you have read, understood, and fully agree to this Privacy Policy.
City99 collects your personal data through several means — directly from you during the registration and platform usage process, automatically via website tracking technologies, and in certain cases, from legitimate third-party sources.
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, identity card number, passport | Identity verification (KYC), legal compliance |
| Contact Details | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection |
| Gaming Data | Betting history, wins, and gameplay patterns | Responsible gaming, service improvements |
Every piece of information we collect is used for a specific and legitimate purpose. city99 does not use your personal data for purposes unrelated to the provision of platform services without your explicit consent.
Your choices: You may opt out of marketing communications at any time via your account settings or by contacting our support team. This choice will not affect the core services you use.
City99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, in limited and controlled circumstances, we may share certain information with the following parties:
Our guarantee: All third parties we work with are bound by strict data protection agreements and must comply with the same high security standards as city99. We monitor their compliance on a regular basis.
The security of your personal data is city99's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.
City99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
As a city99 user and under applicable data protection laws, you have the following rights regarding your personal data:
You may request a copy of all personal data we hold about you. We will fulfil this request within 14 business days.
If your data is inaccurate or incomplete, you have the right to request immediate correction through your account panel or our support team.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for a specified period.
In certain circumstances, you may request that we limit how we process your data while keeping your account active.
You may request your data in a machine-readable format for transfer to another platform should you choose to do so.
You may object to the processing of your data for direct marketing purposes at any time without providing any justification.
How to submit a request: To exercise any of the rights above, contact our privacy team via live chat on the platform or by email at [email protected]. We will process your request within 14 business days and notify you of the progress of any action taken.
City99 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect or store personal data from minors or underage individuals.
If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect their child has registered an account at city99 may contact us immediately for assistance.
City99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform service improvements. Any material changes will be announced via:
Your continued use of the city99 platform after changes are published will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to ensure you are always aware of how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our privacy team is committed to responding within 3 business days for all privacy-related inquiries and within 14 business days for formal data rights requests.
City99 protects your privacy at every step. Register today and enjoy a gaming platform that delivers not only the best entertainment, but also world-class data security.